Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us we missed a casino worth covering? This is the page for it. Online Casinos is run by a small team focused on helping Canadian players find online casinos with strong, reliable payouts — and reader feedback is a genuine part of how we keep that information accurate.
What we can help with
We read every message that comes through, but we're realistic about what we can and can't do. Here's where we're actually useful:
- Review accuracy — if a bonus, payout time or licensing detail on one of our casino pages looks out of date, tell us and we'll check it
- Site feedback — broken links, confusing comparison tables, or anything on codelobsteride.com that isn't working as it should
- Suggestions — a Canadian-facing casino you think deserves a look for a future review
- Editorial questions — how we arrived at a rating, or why one operator ranks above another
What we can't help with
Online Casinos is an independent comparison site — we are not a casino, and we don't hold player funds or process bets. That means we're not able to help with account logins, deposits, withdrawals, verification (KYC) delays or bonus disputes at any of the brands listed on this site. For those, the fastest route is always the operator's own customer support team, since only they can access your account and transaction history. Their contact details will be in your account dashboard or on their site directly.
If a dispute involves fairness, licensing or how an operator has treated you, our Responsible Gambling page has guidance on where complaints of that kind are typically directed in Canada.
Before you reach out
A few quick checks can save you a round trip:
- If your question relates to a specific casino, check whether it's one we currently list — we only review, rank and link the operators shown in our comparison tables, so we won't have detail on brands outside that list
- For questions about how we score and rank casinos, our ranking method is explained on the relevant review page rather than repeated here
- For anything relating to site use, data or our terms, our Terms and Conditions page covers the formal side
- If you're new to the site, our About Us page explains who we are and how the reviews get put together
How we handle your message
We aim to read and respond to messages in the order they arrive. Response times can vary depending on volume, and we're not able to guarantee a reply to every message — particularly ones asking us to review an operator outside our current coverage, or ones better suited to an operator's own support team. We don't share reader messages with the casinos we review, and getting in touch has no bearing on how any brand is rated or ranked on this site.
A note on independence
Online Casinos may earn a commission when a reader signs up with a casino through a link on this site. That relationship never decides our ratings — operators can't pay for a better position, and feedback from readers doesn't change a score either. If you think we've got something wrong, that's exactly the kind of message we want, because it helps keep the reviews on codelobsteride.com useful for the next player comparing their options.